Money Back Guarantee
Our Guarantee
Try our Jupiter Melody Water Ionizers and personally experience the benefits for 30 days. We are so sure that you will be satisfied with your purchase that we offer you a 30-day money back guarantee. If within 30 calender days you wish to do without the benefits of
your ionized alkaline water please contact us at (852)31884861 or send us an email to get our authorization and arrangement for a return.
All returns must have proper authorization before they can be accepted by us.
How to Make a Return
For USED Machines:
1)Remove filter before shipping and discard (filter is no longer usable). Make sure to do so over a sink since water will rise from the filter connector and spill through the drain hole.
You may leave the filter installed in an unused machine.If a USED filter is mounted, severe damage to the machine may occur during shipping & there will be no refund.
2)Remove any excess water from the machine by tilting the machine to allow excess water to run out of the filter mount.Make sure to do this over your sink.
3)Remove the hoses, clamps, stainless steel spout hose, and faucet diverter.
4)Pack ionizer and parts in the original box, along with paperwork.Make sure that the machine is packed in the original package and put into another box for shipping. A double package is suggested to prevent any damages. We are not responsible for any damage
caused by improper packaging.
5)It's best to use a shipping company with package tracking capabilities (UPS or Fed-Ex).Please ensure that you provide shipping insurance for the value of the products.
Return freight must be pre-paid.
As long as your ionizer is returned in as new condition and in its original packing,refunds will be issued as your original purchase price less 30% less for restocking & the consumable filter and less the original shipping cost that we sent the water ionizer to you.
"As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals etc.If you have NOT used any product, and NOT broken the manufacturer's seal on the box, you can return the
products within 30 days of purchase for the refund.
The customer is responsible for all shipping and insurance costs for returning an item.
Warranty
All warranties are between the appliance manufacturer and the purchaser. We make no express or implied warranties. The manufacturer is responsible for repairing or correcting any
defects during the warranty period. Please review your warranty immediately upon receipt of your appliance.
